Customer Satisfaction and Business Process Survey
Client Contact/Location: logorca
Completion Date/C.O.:
Project Manager:
Superintendent:
Greatly Exceeds Expectations Exceeds Expectations Meets Expectations Does Not Meet Expectations Fails To Perform Comments
OVERALL: On an overall basis, how satisfied are you with Royal Seal's performance?
How satisfied are you with the ease of conducting business with Royal Seal?
MANAGEMENT: How satisfied are you with your interactions with Royal Seal's management?
The Royal Seal Construction Managers?
Availability of Construction Managers as needed?
Upper management at Royal Seal is readily available and knowledgeable of my projects.
JOBSITE SUPERVISION: How satisfied are you with the Royal Seal Field Personnel you have worked with?
The Field Supervisors I have worked with present themselves in a professional manner.
The Field Supervisors I have worked with are well prepared to complete my projects.
The Field Supervisors I have worked with are attentive to detail and focus on my needs.
QUALITY: How satisfied are you with the quality of Royal Seal's work?
Royal Seal adheres to my plans and specifications without having to be watched.
The Royal Seal construction team makes quality a priority for everyone working on the project.
SERVICE: How satisfied are you with the level of customer service Royal Seal provides?
The people at Royal Seal represent my company's best interest.
The people at Royal Seal respond to my questions quickly and efficiently.
The people at Royal Seal are knowledgeable and responsive to my business needs.
COMMUNICATION: How satisfied are you with the way Royal Seal communicates with you?
Royal Seal prepares complete and understandable schedules.
Royal Seal avoids surprises by keeping me informed on costs, schedule and quality.
Royal Seal communicates well with our project team, Owners rep, A&E, Vendors, etc.
PRICING: How satisfied are you with the methods Royal Seal uses for pricing its services?
Royal Seal bid proposals are complete, understandable and well qualified.
At bid time, Royal Seal makes me aware of plan discrepancies, code/landlord issues and site conditions.
Royal Seal legitimizes costs and submits adequate substantiation for contract change orders.
PAPERWORK: How satisfied with the way Royal Seal complies with your paperwork requirements?
Royal Seal contract change orders and construction related documents are submitted within contract parameters.
Royal Seal final packages (waivers, warranties, air balance reports, etc.) are submitted within contract parameters.
JOB CLOSE-OUT: Overall how satisfied are you with the job close-out process?
On the completion date, Royal Seal has the work done.
Royal Seal is diligent in the completion of any required punch list work.
Royal Seal addresses warranty work and service calls in a timely manner.
ADDITIONAL COMMENTS:
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